Return & Refund

RETURN & REFUND

GOOD TO KNOW:

Images on the website are clicked with lighting effect due to which sometimes the color of actual product may vary from the image taken.

Kyaratoys.com 100% Buyer Protection Program Details:

We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your merchandise arrives damaged, please send us a photo of the damaged product and box within 24 hours of receiving your order. We will resolve this immediately for you.

Kyaratoys.com has a friendly replacement policy to ensure your online purchase is free of stress. We offer 7 Days Return & Exchange for our valued customers. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured that our replacement policies do not bring any ugly surprises to you post your purchase.

What is Kyaratoys.com  replacement Policy?

Our “100% Buyer Protection Program” allows for easy replacement for:

• Products which you received in “Damaged/Defective/Broken” condition.
• Products not as per description/photo on the website.

All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your Replacement / Dispute within 7 days of receipt of the product. Return Request / Disputes registered after 7 days of delivery may not be entertained by Kyaratoys.com  Broken By Customer Product cannot be returned, **currently we don’t accept partial Returns / Disputes of the respective order.

How to raise a replacement Request / Dispute for an order?

You can raise a dispute within 7 days of delivery, in either of the two ways:

• By sending an email to support@ Kyaratoys.com  with images of broken/defective/damaged products within 24 hours of delivery. Please mention your order number in the email.

Not all products are eligible for returns. To maintain fairness to our artisans and craftsmen and keep our prices fair, many items are "Final Sale." Please make it a point to understand and check with our customer team which products are eligible for returns before purchasing.

1. Food serving products, ceramics, cutlery, and other fragile products are not eligible for returns.
2. Handicrafts and natural materials with slight colour and texture differences are not eligible for returns.
3. Tiny bubbles on ceramic will not be considered a defect if they are not visible on the upper surface.
4. Items bought on sale are not eligible for returns.
5. Our website dimensions are generally very accurate. However, up to 5% or 2cm variance (whichever is higher) from the stated dimensions is not considered a defect.
6. Goods ordered if not in stock and those that cannot be exchanged for a similar product will be refunded.
7. Damaged goods that are used or manhandled will not be accepted as returns.

 

What to do if I am unable to raise a replacement request/dispute through App / Website?

If you face any difficulties while raising the replacement Request / Dispute, simply reach us via phone at +91 9998590108 or email us at support@ Kyaratoys.com , our customer experience team will help you to resolve your queries and complaints in the best possible ways.

Who pays for the delivery charges for returning products?

Please note that we incur a lot of charges to deliver a product to you. Therefore any delivery charges incurred will not be refunded to you. Kyaratoys.com  will deduct delivery charges from the amount. Please pack well when you are returning the product so that it reaches its origin in good condition.

By when does my replacement Requested product gets picked.

The Reverse Pickup facility not available in our website,respective product will be parcel be courier by customer to our office adress.

Exchange Only Option for All Products (Coupen code or voucher only):

Please note we have very reasonable prices for our products. For all our products, we would like you to exchange them. Therefore for all order values, we will only refund in Coupon code or voucher Of our Store so that you can easily buy again any other product suitable for you from our vast collection. Note( We Only Accept Exchange one time then after shipping Charge Rs 200 Will Apply on Custumer)

Refund policy

Please note we have very reasonable prices for our products. For all our products, we would like you to exchange them. Therefore for all order values, we will only refund in Coupon code or voucher so that you can easily buy again any other product suitable for you from our vast collection.